Refund Policy

Last Updated: May 13, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We take great pride in preparing and delivering quality food products and services. However, we understand that there are occasions when an order may not meet your expectations, arrive incorrectly, or encounter other issues that warrant a refund or exchange.

This Refund Policy outlines the conditions under which refunds are granted, the process for submitting a refund request, and the timelines you can expect when a refund is approved. This policy applies to all orders placed through our website, hangryjoes-food.click, and is governed by applicable United States federal consumer protection laws, including those enforced by the Federal Trade Commission (FTC), as well as any applicable state laws.

2. Eligibility Conditions for Refunds

To be eligible for a refund, your situation must meet one or more of the following conditions:

• Incorrect Order: You received an item that is different from what you ordered (wrong food item, wrong size, missing components, or incorrect customization).
• Missing Items: One or more items that you paid for were not included in your delivery or pickup order.
• Food Quality Issues: The food item(s) you received were spoiled, undercooked, overcooked, or otherwise unfit for consumption upon receipt.
• Allergic Reactions / Mislabeling: You received an item containing an allergen that was not disclosed at the time of ordering, despite your specific request or our listed ingredients.
• Failed Delivery: Your order was never delivered and cannot be traced or confirmed by our delivery system or third-party delivery partner.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize.

Refund eligibility is assessed on a case-by-case basis. Hangry Joe's reserves the right to request supporting documentation, photographs, or other evidence to validate a refund claim.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes to be considered valid:

Requests submitted after these timeframes may not be eligible for a refund. We strongly encourage customers to review their orders upon receipt and contact us promptly if any issues arise.

4. Non-Refundable Items and Services

The following items and situations are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the food has been prepared or dispatched.
• Food items that have been partially or fully consumed, unless a quality defect was discovered during consumption and reported immediately.
• Customization errors caused by incorrect information provided by the customer at the time of ordering.
• Delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic conditions, or third-party delivery carrier issues — unless the delay results in food being inedible.
• Promotional items, complimentary add-ons, or free items included with an order.
• Service or platform fees, where applicable, unless the entire transaction is refunded.
• Gift cards, digital vouchers, or store credit once redeemed.
• Subscription or loyalty plan fees, unless otherwise stated in a specific promotion or agreement.

5. How to Request a Refund — Step-by-Step

To submit a refund request, please follow the steps outlined below:

1. Step 1 — Gather Your Information: Locate your order confirmation email or receipt. Note your order number, the date and time of the order, and the specific issue you experienced.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the incorrect, missing, or unsatisfactory food item(s). This evidence will help us assess your claim more efficiently.
3. Step 3 — Contact Us: Reach out to our customer support team using any of the following methods:
   • Email: [email protected]
   • Website: hangryjoes-food.click
4. Step 4 — Submit Your Claim: In your message or form submission, include the following details:
   • Full name
   • Email address used for the order
   • Order number or transaction ID
   • Description of the issue
   • Any photographic evidence (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 — Review and Response: Our customer support team will acknowledge your request within 1–2 business days and may follow up with additional questions if needed.
6. Step 6 — Resolution: Once your claim has been reviewed and approved, we will notify you of the outcome and initiate the appropriate refund, replacement, or credit within the timelines specified in this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive the funds will depend on your original payment method:

Please note that while we initiate refunds promptly upon approval, Hangry Joe's does not control the processing speed of your bank or payment provider. If your refund has not appeared within the stated timeframe, we recommend contacting your bank or payment provider directly. You are also welcome to follow up with us at [email protected].

7. Partial Refunds

In certain circumstances, Hangry Joe's may offer a partial refund rather than a full refund. Situations in which a partial refund may be granted include:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered as expected.
• The food quality issue affected only one or a few items in a larger order.
• A delivery delay caused partial inconvenience but the order was eventually received.
• A customer partially consumed a meal before discovering a quality issue.

Partial refund amounts will be calculated based on the price of the affected item(s), including applicable taxes and any proportional delivery fees associated with those items. Hangry Joe's will communicate the partial refund amount before processing and will provide an explanation of how the amount was determined.

8. Exchange Policy

Due to the perishable nature of food products, traditional exchanges (returning an item for a different one) are generally not feasible. However, Hangry Joe's offers the following alternatives when applicable:

• Replacement Order: If your order was incorrect or items were missing, we may, at our discretion, prepare and deliver a replacement item or order at no additional charge. Replacements are subject to availability and operating hours.
• Store Credit: In lieu of a cash refund, we may offer store credit equal to the value of the affected item(s), which can be applied to a future order placed through hangryjoes-food.click.
• Complimentary Item: For minor issues, we may offer a complimentary item on your next order as a gesture of goodwill.

The availability of these exchange options will be communicated by our customer support team during the resolution process. Customers may state their preference, and we will do our best to accommodate reasonable requests.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation terms carefully:

9.1 Orders Placed Online

• Before Preparation Begins: You may cancel your order within 5 minutes of placing it, provided that food preparation has not yet commenced. To cancel, contact us immediately via email at [email protected] or through the order management system on our website.
• After Preparation Has Begun: Once our kitchen has started preparing your order, cancellations are generally not accepted, and the order will not be eligible for a full refund. We may consider a partial refund at our discretion.
• After Dispatch: Orders that have already been dispatched for delivery cannot be cancelled.

9.2 Pre-Orders and Scheduled Orders

If you have placed a pre-order or a scheduled order for a future date or time, you may cancel the order up to 2 hours before the scheduled preparation time without penalty. Cancellations received less than 2 hours before the scheduled time may be subject to a partial charge to cover ingredients and preparation costs already incurred.

9.3 Catering and Bulk Orders

For catering or bulk orders (orders above a value threshold determined by Hangry Joe's), a separate cancellation agreement may apply. Please contact us directly at [email protected] to discuss the specific terms related to your catering arrangement.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Hangry Joe's encourages you to pursue the following dispute resolution steps:

10.1 Internal Escalation

If you believe your refund claim was not handled fairly or correctly, you may request an escalation to a senior member of our customer service team by replying to the original refund correspondence or sending a new email to [email protected] with the subject line: "Refund Dispute Escalation — [Your Order Number]". We aim to respond to escalated disputes within 3–5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your bank or credit card provider under applicable federal and state laws, including protections afforded by the Fair Credit Billing Act (FCBA) for credit card transactions. We encourage customers to first attempt to resolve issues directly with Hangry Joe's before initiating a chargeback, as chargebacks can result in delays and may limit our ability to offer faster resolutions.

10.3 Consumer Protection Resources

If you believe Hangry Joe's has engaged in unfair or deceptive trade practices, you may file a complaint with:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Your State Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

11. Special Circumstances

Hangry Joe's recognizes that extraordinary circumstances may arise that fall outside the standard scope of this policy. In cases involving significant health concerns, allergic reactions requiring medical attention, or other serious incidents, we ask that you contact us immediately so we can address the matter with urgency and appropriate care. We may request documentation such as medical records or a physician's note in such cases.

We are committed to working in good faith with all customers to reach a fair and reasonable resolution.

12. Policy Amendments

Hangry Joe's reserves the right to update, modify, or revise this Refund Policy at any time. Changes will be posted on our website at hangryjoes-food.click with an updated "Last Updated" date. It is your responsibility to review this policy periodically. Continued use of our services after any changes have been posted constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund inquiries, cancellations, or related questions, please contact our customer support team using the information below: