Privacy Policy

Welcome to Hangry Joe's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangryjoes-food.click, place food orders, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website immediately.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This policy applies to all users of our website and services located in or accessing our services from the United States.

1. About Us

Hangry Joe's is a food service business operating in the United States. We are dedicated to providing quality food products and an exceptional customer experience through our online ordering platform and related services.

For any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided above or in the Contact Us section at the bottom of this policy.

2. Applicable Laws and Legal Framework

As a business operating in the United States, Hangry Joe's complies with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act) — which prohibits unfair or deceptive practices in commerce, including misrepresentations about data privacy.
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — which provides specific rights to California residents regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA) — which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act — which governs commercial electronic mail communications.
• State-specific consumer protection and data privacy laws as applicable in the states where our users reside, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other emerging state laws.

We continuously monitor legal developments to ensure our practices remain compliant with all applicable regulations.

3. Information We Collect

We collect several types of information from and about users of our website and services. This includes information you provide directly to us, information collected automatically, and information we receive from third parties.

3.1 Personal Information You Provide

When you use our website, place an order, create an account, subscribe to our newsletter, or communicate with us, you may voluntarily provide us with personal information, including:

• Identity Information: Full name, username, and similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Payment Information: Credit or debit card numbers, billing details, and transaction data. Note: Full payment card numbers are processed securely by our third-party payment processors and are not stored on our servers.
• Account Credentials: Usernames, passwords (stored in encrypted form), and security questions.
• Order Information: Details about the food items you have ordered, special dietary instructions, order preferences, and order history.
• Communications: Messages, feedback, reviews, and any other information you send us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences in receiving marketing communications from us and your communication preferences.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages you visit, time spent on pages, links you click, referring URLs, search queries made on our site, and navigation paths through our website.
• Location Data: General geographic location based on your IP address, and, with your permission, precise geolocation data from your mobile device to facilitate delivery services.
• Log Data: Server logs that record your activity on our website, including access times, error logs, and related technical information.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for more details).

3.3 Information from Third Parties

We may receive information about you from third parties in the following circumstances:

• Social Media Platforms: If you connect your social media account to our website or interact with our social media pages, we may receive profile information as permitted by your privacy settings on those platforms.
• Payment Processors: We receive transaction confirmation and limited payment details from our payment processing partners.
• Analytics Providers: We receive aggregated and anonymized analytics data from third-party analytics services to help us understand how users interact with our website.
• Delivery Partners: If we use third-party delivery services, we may receive information about the delivery status and relevant contact details.
• Marketing Partners: We may receive information from marketing partners to help us reach new customers and deliver relevant advertisements.

4. How We Use Your Information

We use the information we collect for various purposes related to operating our food service business and improving your experience. Specifically, we use your personal information to:

4.1 Service Provision

• Process and fulfill your food orders, including confirming orders, arranging delivery or pickup, and processing payments.
• Create and manage your customer account.
• Communicate with you about your orders, including order confirmations, updates, and delivery notifications.
• Provide customer support and respond to your inquiries, complaints, and requests.
• Send you important notices related to our services, such as changes to terms, policies, or operational updates.

4.2 Business Operations and Improvement

• Analyze usage patterns and customer behavior to improve our menu offerings, website functionality, and overall service quality.
• Conduct research and development to enhance our products and services.
• Monitor and analyze trends, usage, and activities on our website.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Maintain the security and integrity of our website and systems.
• Comply with legal obligations and enforce our terms of service.

4.3 Marketing and Communications

• Send you promotional communications, special offers, and news about Hangry Joe's, subject to your marketing preferences and applicable law.
• Personalize your experience on our website by displaying content and offers relevant to your interests and order history.
• Deliver targeted advertising through third-party advertising networks, based on your interests and browsing behavior.
• Administer contests, promotions, surveys, and feedback programs.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.4 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract Performance: Processing necessary to fulfill your orders and provide our services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided these interests are not overridden by your rights.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations.
• Consent: Where you have given us specific consent to process your information for a particular purpose, such as receiving marketing emails.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: To securely process financial transactions.
• Delivery and Logistics Partners: To fulfill food delivery orders.
• Cloud Hosting and IT Services: To operate and maintain our website and infrastructure.
• Email and Communication Platforms: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand how our website is used.
• Customer Support Tools: To manage and respond to customer service inquiries.
• Marketing and Advertising Networks: To deliver targeted advertisements and promotional content.

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy, and to maintain appropriate security measures.

5.2 Legal Requirements and Protection of Rights

We may disclose your information when we believe disclosure is appropriate to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Respond to subpoenas, court orders, or legal demands from law enforcement authorities.
• Protect the rights, property, and safety of Hangry Joe's, our customers, or the public.
• Detect and prevent fraud, security breaches, or other illegal activities.
• Enforce our Terms of Service and other agreements.

5.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

5.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, demographic profiling, marketing, and other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors, ensuring that your financial data is handled according to the highest security standards.
• Password Hashing: Account passwords are stored in a hashed and salted format using strong cryptographic algorithms.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need the information to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems and infrastructure.

6.2 Administrative Safeguards

• Employee training on data privacy and security best practices.
• Confidentiality agreements with employees and contractors who have access to personal information.
• Data breach response procedures to promptly address and notify users of security incidents as required by law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent required by law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purposes for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to certain specified purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you will receive different treatment for exercising your rights.

7.2 Rights for Residents of Other States

Residents of Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws may have similar rights, including:

• Right of Access: The right to confirm whether we process your personal data and to access that data.
• Right to Correction: The right to correct inaccuracies in your personal data.
• Right to Deletion: The right to request deletion of personal data you have provided to us or that we have collected about you.
• Right to Data Portability: The right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt-Out: The right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

When submitting a request, please include your full name, email address associated with your account (if applicable), your state of residence, and a description of the right you wish to exercise. We may need to verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing.

You may designate an authorized agent to make requests on your behalf. If you use an authorized agent, we may require written proof of your agent's authority and may verify your identity directly.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your shopping cart and processing orders.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us improve functionality and user experience.
• Functionality Cookies: Allow us to remember your preferences and personalize your experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, accept cookies from specific websites, or delete cookies that have already been set. Please note that disabling certain cookies may impact the functionality of our website. For more information about managing cookies, visit your browser's help documentation or www.allaboutcookies.org.

For more detailed information about our use of cookies and tracking technologies, please refer to our Cookie Policy, which is available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.

10. Children's Privacy

Hangry Joe's does not knowingly market to, solicit information from, or collect personal information from children under the age of 18. Our website is not directed to children, and we do not intentionally design our services to attract children.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are under the age of 18, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected], and we will promptly investigate and take appropriate action.

11. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, as we may use third-party service providers located in other countries, your personal information may be transferred to, stored in, and processed in countries other than the United States.

If we transfer personal information outside the United States to countries that may not provide the same level of data protection as your home country, we will take appropriate steps to ensure that your personal information receives an adequate level of protection. These steps may include:

• Entering into contractual agreements with the receiving party that require them to protect the information in accordance with applicable privacy laws and this Privacy Policy.
• Ensuring that any international transfers comply with applicable data protection regulations and industry standards.
• Implementing other appropriate safeguards as required by law.

By using our website and providing us with your personal information, you consent to the transfer of your information to the United States and to other countries as described in this Privacy Policy. If you have questions about our international data transfer practices, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Hangry Joe's. These include social media platforms, payment processors, delivery tracking services, and third-party advertisements. When you click on a link to a third-party website or service, you will be leaving our website and are subject to the privacy practices of that third party.

We have no control over and are not responsible for the content, privacy policies, or data practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of links on our website does not imply endorsement of those sites, their content, or their privacy practices.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online browsing activities tracked. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently alter its data collection and use practices in response to DNT signals from web browsers. However, you can control certain tracking through our cookie management tools as described in Section 8.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or technological developments. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new effective date at the top of this page.
• Sending an email notification to the email address associated with your account (where material changes are involved).
• Displaying a prominent notice on our website.

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with the updated policy, please discontinue use of our website and contact us to request deletion of your account and personal information.

15. Filing Complaints with Data Protection Authorities

If you are a California resident and believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

Contact information for California privacy enforcement authorities:

• California Privacy Protection Agency (CPPA): Visit cppa.ca.gov for information on filing a complaint.
• California Attorney General: Visit oag.ca.gov/privacy for consumer privacy resources and complaint procedures.

For residents of other states, you may also have the right to file complaints with your state's attorney general office or applicable data protection authority. Some relevant contacts include:

We encourage you to contact us first before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns directly with our users in a fair, timely, and transparent manner.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.

We will make every effort to respond to your inquiry within 30 business days of receipt. For verified consumer requests related to California privacy rights (CCPA/CPRA), we will respond within the legally required timeframe of 45 calendar days, with the possibility of a single 45-day extension where reasonably necessary.

When contacting us with a privacy request, please include:

• Your full name
• Your email address (and account email if different)
• Your state of residence
• A clear description of your request or concern
• Any relevant order or account reference numbers